Frequently asked questions
Have a question?
We have probably answered it below. Read on and in case the question isn't answered below, feel free to contact us 7 days a week.
General questions
How many years have you been in the business?
We have been in the business of offering professional cleaning services for over 10 years now. We pride ourselves on providing commercial and residential cleaning services in London and the Greater London area as well as other parts of South East England. We have served a large number of satisfied customers, and we can supply references on request.
What services do you offer?
Our cleaning company provides a wide range of services, including regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office and commercial cleaning, carpet cleaning, and window cleaning. We cater to both residential and commercial clients, ensuring a clean and healthy environment.
Are your cleaning staff trained and insured?
Yes, all of our cleaning staff undergo thorough training before they start working with us. They are also fully insured, providing you with peace of mind when hiring our services.
Do I need to provide any cleaning supplies?
Our cleaning teams are equipped with their own professional cleaning supplies and equipment. However, if you have specific cleaning products you would like us to use or if you have allergies or sensitivities, please let us know in advance, and we will accommodate your needs.
What areas do you cover?
We operate throughout London and the Greater London area, as well as other parts of South East England. If you are unsure whether we cover your area, please contact us, and we will be happy to provide more information.
Booking and payments
How can I book a cleaning service?
You can book a cleaning service by contacting us via phone, email, or through our website. Our customer service team will guide you through the process and help you choose the most suitable service for your needs.
What payment methods do you accept?
We accept various payment methods, including BACS bank transfers and secure card payments through Stripe's payment gateway. Payments should be made at least a day before the cleaning session. We also accept cash payments directly to our cleaning staff before the start of the cleaning session.
Do you require a deposit?
We do not require a deposit for booking a cleaning session. However, payments via BACS and credit card should be made at least a day prior to the cleaning session.
Do you have a cancellation policy?
We understand that plans can change, and we strive to be as flexible as possible. If you need to cancel your booking, please provide at least 48 hours' notice to avoid a cancellation fee. Cancellations made less than 48 hours before the scheduled cleaning time or failure to provide access to our team as previously arranged will result in a £50 cancellation fee.
Safety and satisfaction
What measures do you take to ensure the safety and satisfaction of your clients?
We prioritize the safety and satisfaction of our clients. Our cleaning staff undergo background checks and comprehensive training to ensure they provide high-quality services. We also maintain open communication with our clients to address any concerns or issues promptly. If you are not satisfied with the cleaning results, please inform us within 24 hours, and we will arrange a re-clean at no additional cost.
Are your cleaning products eco-friendly?
We strive to use eco-friendly and non-toxic cleaning products whenever possible. We believe in promoting a healthy environment for our clients and reducing our impact on the planet. If you have specific preferences regarding cleaning products, please let us know, and we will do our best to accommodate your needs.
How do you ensure the quality of your cleaning services?
Our cleaning staff are trained to follow strict cleaning procedures and checklists to ensure consistent and high-quality results. We also encourage regular feedback from our clients to help us improve our services and maintain our high standards.
Can I request a specific cleaner?
Yes, if you have a preferred cleaner, please let us know when booking your cleaning service, and we will do our best to accommodate your request. However, please note that we cannot guarantee the availability of a specific cleaner.
