1. Introduction

Magic Pro Cleaning ("Magic Pro Cleaning", "we", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or mobile application (collectively, the "Service").

2. Changes to This Policy

We may update this policy at any time. Updates take effect upon posting. Continued use of the Service constitutes your acceptance of any changes.

3. Information We Collect

We collect information through cookies and tracking tools such as Plausible Analytics and Hotjar. These tools help us understand aggregate behavior, usage patterns, and improve user experience. Personal data is only collected where explicitly provided.

4. Cookies and Tracking

Cookies are small files stored on your device to enhance your browsing experience. Plausible Analytics is used to track site performance without collecting personal data. Hotjar may record user sessions to understand user behavior, but no personal information is linked.

5. Use of Information

We use your information to improve our Service, understand user behavior, support customer needs, and provide updates or offers you may find helpful. Location and interaction data help us tailor content and plan resources effectively.

6. Data Storage

All personal information is securely stored in our CRM system, maintained in compliance with the UK GDPR and the Data Protection Act 2018.

7. Disclosure of Information

We do not sell your information. We may share data with third-party vendors to improve the Service or where legally required. All vendors are contractually bound to use your data solely for authorized purposes.

8. Your Rights

You have the right to access, update, or delete your data, and to object to or restrict certain processing. For assistance, contact us directly.

9. Legal Disclaimer

We limit our liability as permitted under UK law. This includes disclaiming liability for data misuse by third parties and breaches resulting from events beyond our control.

10. Contact

For any questions or privacy-related concerns, please contact us at: [email protected]