Terms & Conditions
These terms and conditions outline the rules and regulations for the use of magicprocleaning.co.uk’s website.
1. OUR QUOTATIONS AND PRICES
1.1 All of our prices include materials and equipment. Parking and congestion charges may apply.
1.2 Clients must provide access to electricity and water.
1.3 Minimum charges apply for all services. When the same technician performs another service on the very same address in the time of the same appointment, the minimum charge applies only to one of the services.
1.4 All of our prices Include VAT.
2.1 Payment to be arranged in cash or by card upon completion.
We can process VISA, MasterCard, American Express, and Discover.
3.1 MAGIC PRO CLEANING LTD reserve the right to NOT be Liable for:
3.1.1 There is no proper care from the Client upon completion of our service and the steam cleaned item is not taken proper care of. The steam cleaned item is not being taken proper care of upon departure of the technician – the room is not ventilated, the heat is not on.
3.1.2.If any damage occurs after the service is completed
3.1.3 If a third party is present during the time of the service.
3.1.4 Discolouring or wear of upholstery or carpet becoming more visible after soiling has been removed.
3.1.5 Cannot guarantee 100% that all stains will come out
3.1.6 Loss or Damage to Items if Caused by:
- Events outside of our control.
- Deterioration, wear and tear, leakages
- Mechanical or electrical damages to any Appliance unless there is evidence of.
3.1.7 Refund of any charges for repairs carried out by a Third Party without our consent.
3.2 MAGIC PRO Ltd is Liable for:
3.2.1 Keeping customer information confidential;
3.2.2 The Repair of any damaged area or item caused by a member of our staff. A representative of MAGIC PRO CLEANING LTD will need to visit the property to assess the damages and determine whether the repair is possible. If the area or item is not repairable MAGIC PRO CLEANING LTD will credit the customer upon payment of the cleaning service.
3.2.3 MAGIC PRO CLEANING LTD will pay 50% of the repair bill of work carried out by a 3rd Party Company not approved by us;
4. COMPLAINTS & CLAIMS
All claims and complaints must be raised within 24 hours upon completion of the service.
An email with detailed description and pictures to be send to @ firstname.lastname@example.org
4.1 MAGIC PRO CLEANING LTD requires the Customer or representative to be present at the beginning and at the end of the service.
5. Our Website Is Regularly Being Updated
5.1 We regularly update the appearance and content of our website, and this could happen at any time. If needed, we may end the access to our website, or close it indefinitely.
5.2 The material published on our website may be out of date at any given time, and we are not obligated to update it.
6. Amendments of the service
6.1 A 24 hour notice is required if the customer wishes to cancel, reschedule or amend an appointment.
MAGIC PRO CLEANING LTD reserves the right to cancel any appointment at the beginning or during the Service if:
- Our team is in any way verbally or physically abused or discriminated against.
- The customer has misrepresented any facts/Information about the property.
- The property’s condition is hazardous to the health and well-being of our team.
Magic PRO Cleaning
We are professional Reading-based cleaners with years of experience cleaning both domestic and business properties.
© 2021 Magic Pro Cleaning Ltd.