Best Alternatives to Fantastic Services End of Tenancy Cleaning (2026)
Fantastic Services is one of the largest cleaning providers in London, offering end of tenancy cleaning alongside dozens of other home services. Founded in 2009, they've grown from a two-person operation into a multi-service platform connecting thousands of independent cleaning professionals with customers across the UK. With over 48,000 Trustpilot reviews and coverage across most London postcodes, they're often the first result tenants see when searching for a move-out clean.
However, from the public sentiment that one can read through review aggregators like TrustPilot it seems that their size is both their strength and their weakness. As a marketplace-style platform rather than a direct employer of cleaners, the experience apparently can vary dramatically between bookings. Many tenants — particularly those who can't afford to risk their deposit on an inconsistent service — look for alternatives that offer more predictable quality.
This guide analyses what public reviews actually say about Fantastic Services' end of tenancy service, then compares the top alternatives based on ratings, pricing, guarantees, and real customer feedback — so you can make an informed decision before booking your end of tenancy cleaning.
About Fantastic Services
Founded: 2009
Headquarters: London SE1
Business model: Platform / marketplace
Services: 25+ home services
Trustpilot rating: ⭐ 4.6 (49,200+ reviews)
EOT guarantee: 72 hours (extendable for £19+)
EOT starting price: ~£232 (1-bed)
Cleaner model: Independent contractors
It's worth understanding how Fantastic Services operates. Unlike companies that directly employ their cleaning staff, Fantastic Services functions as a platform — similar to how Uber connects drivers with riders. They match customers with independent cleaning professionals who work under the Fantastic Services brand. This model allows them to scale rapidly and offer wide coverage, but it also means the company has less direct control over individual cleaner quality and consistency.
Their end of tenancy cleaning page currently advertises a 48-hour re-clean guarantee as standard, with the option to extend to 7 days for an additional fee starting at £19. This is notably different from providers who include longer guarantees at no extra cost.
What Public Reviews Say About Fantastic Services's End of Tenancy Service
To be fair, Fantastic Services has thousands of positive reviews across platforms — many customers have genuinely good experiences. However, when we analysed reviews specifically mentioning end of tenancy cleaning, certain patterns emerged consistently. The themes below are drawn from publicly available reviews on Trustpilot, Reviews.io, ComplaintsBoard, and consumer forums like Mumsnet.
Inconsistent cleaning quality
Source: Reviews.io ↗Multiple reviewers on Trustpilot and Reviews.io describe receiving an end of tenancy clean where entire rooms were missed — bathrooms untouched, no dusting done, and windows left uncleaned. One reviewer described paying close to £300 for a service that required them to re-clean the property themselves.
No-shows and repeated rescheduling
Source: Trustpilot ↗A recurring complaint across review platforms involves cleaners failing to attend confirmed appointments. One Trustpilot reviewer documented a two-week period of no-shows and empty promises after an initially poor clean, with excuses varying from medical emergencies to unexpected delays, each communicated at the last minute.
Difficulty obtaining refunds
Source: ComplaintsBoard ↗Several complainants on ComplaintsBoard describe lengthy back-and-forth correspondence over refunds, with one case involving nearly 3,000 words of emails before the matter was resolved. Some reviewers report that Fantastic Services initially offered only partial refunds — in one case around 30% — for services they acknowledged were substandard.
Guarantee enforcement difficulties
Source: Mumsnet / Trustpilot ↗Despite advertising a re-clean guarantee, some tenants on Mumsnet and Trustpilot report difficulty actually using it. By the time the company responded to complaints, the guarantee window had expired or the new tenant had already moved in, making a re-clean impossible and leaving the original tenant liable for deposit deductions.
Unexpected charges and upsells
Source: Fantastic Cleaners Reviews / ComplaintsBoardReviewers on multiple platforms mention being told during booking that equipment and products would be provided, only for cleaners to arrive without them. Others report on-site price increases, additional charges for tasks like cleaning a hob, and membership fee complexities where advertised credits could only be used once per service category.
Again — these are patterns, not guarantees of a bad experience and the overall score on TrustPilot of 4.6/5 over 49200+ reviews is generally a statement of high quality service. Many tenants use Fantastic Services and are perfectly happy. But if you have already set your mind on using someone else (if you are reading this, then that's probably the case) and your deposit is on the line, here are some of alternatives which are worth considering.
Why Tenants Look for Alternatives
End of Tenancy Cleaning Alternatives Compared
Ratings, pricing, and features at a glance. Prices shown are starting rates for a 1-bedroom flat (or smallest available package).
| Company | Trustpilot | From | Guarantee | Oven | Best For | |
|---|---|---|---|---|---|---|
 Our service | ⭐ 4.9 | ⭐ 4.8 312 reviews | £199 | 72 hours | ✅ | Deposit guarantee |
 | ⭐ 4.3 | ⭐ 4.6 49,200 reviews | £232 | 72 hours* | ✅ | Wide availability |
 | — | ⭐ 4.6 13,300 reviews | £234 | None | ❌ | Regular cleaning |
 | — | ⭐ 4.5 907 reviews | £200+ | 48 hours | ✅ | Excellent Overall |
 | ⭐ 4.7 | ⭐ 5 449 reviews | £210+ | 24 hours | ❌ | High Quality |
 | — | ⭐ 3.9 1326 reviews | £162.7 | 48 hours | ✅ | Ease of Use |
Ratings and review counts last verified: 19 February 2026. Data sourced from Google Business and Trustpilot public profiles. Prices shown above are based on online calculators and data available on the company's website. In case no data was found an industry average was assumed. If you are the owner of one of the companies and would like to get the information corrected, contact us at [email protected]
Each Alternative at a Glance
Expand any provider below for a detailed breakdown of their service, pricing, and what public reviews say.
Housekeep
Why choose them
Tech-forward platform with a slick booking experience. Good for regular domestic cleaning with vetted cleaners.
Pricing notes
Starting from around £149 for end of tenancy. Hourly rates for regular cleaning. Minimum booking hours apply.
Guarantee policy
No specific re-clean guarantee for end of tenancy at time of writing.
What reviews praise
Easy app-based booking, cleaner profiles with ratings, good for recurring weekly cleans.
What reviews mention as downsides
End of tenancy isn't their core focus — some reviewers note it's better suited for regular domestic cleaning.
Miss Maid
Why choose them
Premium positioning with experienced cleaners. Good reputation for thoroughness on larger properties.
Pricing notes
Starting from £169 for a 1-bed. Higher price point but includes more services in the base package.
Guarantee policy
48-hour re-clean guarantee if issues are reported promptly.
What reviews praise
Thoroughness on larger properties, professional teams, good communication.
What reviews mention as downsides
Higher pricing than most alternatives. Some availability constraints in outer London boroughs.
Anyclean
Why choose them
Budget-friendly option with decent coverage across London. Good for straightforward smaller properties.
Pricing notes
Starting from around £145 for a 1-bed. Competitive rates especially for studio and 1-bed flats.
Guarantee policy
24-hour guarantee window — tighter than most competitors.
What reviews praise
Affordable pricing, good availability, responsive booking team.
What reviews mention as downsides
Shorter guarantee window. Some reviewers mention inconsistency on deep cleaning tasks like ovens.
eMop
Why choose them
Strong app-based platform with same-day availability. Good tech, transparent cleaner ratings.
Pricing notes
Starting from £155 for a 1-bed. Dynamic pricing may vary by date and demand.
Guarantee policy
48-hour re-clean guarantee for end of tenancy bookings.
What reviews praise
Same-day availability, cleaner rating transparency, easy rebooking.
What reviews mention as downsides
Dynamic pricing means costs can spike near month-end. Platform model means variable cleaner quality.
Which Alternative Is Best for You?
Depending on what matters most to you, here are our recommendations:
Magic Pro Cleaning
72-hour re-clean guarantee and direct team accountability. High deposit-back success rate.
Get a Quote →Anyclean
Lowest starting prices for studio and 1-bed flats across London.
eMop
App-based platform with same-day availability even during peak periods.
Miss Maid
Premium teams experienced with 3+ bedroom houses and complex layouts.
Need End of Tenancy Cleaning in Your Area?
We cover all London boroughs and would love to help with your move out cleaning. Some of the most common parts of London where we often perform end of tenancy cleaning jobs include Tower Hamlets, Enfield amongst others. We follow strict letting agency approved checklist and would love to help out in case you are looking for an alternative to Fantastic Cleaners for whatever reason.
Frequently Asked Questions About Fantastic Services & Alternatives
Is Fantastic Services good for end of tenancy cleaning?
Fantastic Services is a large, well-known provider with thousands of reviews. They offer a 72-hour guarantee and wide London coverage. However, as a platform connecting independent cleaners, quality can vary significantly between bookings. Public review data shows that while many customers are satisfied, end of tenancy cleaning specifically generates a disproportionate share of negative reviews compared to their regular domestic cleaning.
Does Fantastic Services include oven cleaning?
Yes, Fantastic Services typically includes oven cleaning in their end of tenancy package, though it's worth confirming at booking as package inclusions can change. Some reviewers have reported being asked for additional payment for hob cleaning on-site, so clarify exactly what's included before the team arrives.
What is the cheapest end of tenancy cleaning in London?
Prices for professional end of tenancy cleaning in London typically start between £139–£169 for a 1-bedroom flat. Magic Pro Cleaning starts from £139, while budget options like Anyclean offer competitive rates from around £145. Be cautious of prices significantly below £120 — they often indicate minimum hour bookings or exclude key tasks.
How long is a typical end of tenancy cleaning guarantee?
Guarantee lengths vary: Magic Pro Cleaning offers 72 hours, Miss Maid and eMop offer 48 hours, while Anyclean offers 24 hours. Fantastic Services advertises a 72-hour guarantee but also sells extended guarantee periods as a paid add-on starting from £19. A longer guarantee gives you more time to have your landlord inspect and flag any issues.
Can I book end of tenancy cleaning for the same day?
Some providers offer same-day bookings — eMop is particularly strong here with their app-based platform. Most other providers, including Magic Pro Cleaning, recommend booking at least 2–3 days in advance, especially near month-end when demand peaks.
What happens if the cleaning isn't good enough and I lose my deposit?
This depends entirely on the provider's guarantee policy. With Magic Pro Cleaning, the 72-hour re-clean guarantee means we'll return and fix any issues your landlord flags at no extra cost. Some providers require you to report issues within a tighter window or may only offer partial refunds. Always confirm the exact guarantee terms and get them in writing before booking.
Get your end of tenancy cleaning quote
Starting from £159 for a 1-bed flat. 72-hour re-clean guarantee included at no extra cost.
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