Best Alternatives to The Happy House Cleaning End of Tenancy Cleaning (2026)
The Happy House Cleaning is a London-based cleaning company headquartered in Morden, offering a wide range of services from regular domestic cleaning to specialist end of tenancy cleaning across all London boroughs and within the M25. With over 870 Trustpilot reviews and a 4.0 rating, they've built a solid presence in the London cleaning market, particularly for carpet cleaning and regular domestic services.
One of their standout features is a 7-day re-clean guarantee — significantly longer than the 24–72 hour windows most competitors offer. They also include free oven cleaning as standard and follow an agency-approved checklist. However, some tenants have had mixed experiences specifically with their end of tenancy service, and certain business practices flagged in public reviews may give some customers pause.
This guide examines what public reviews say about Happy House's end of tenancy service, then compares the top alternatives so you can make an informed choice before booking your move-out clean.
About The Happy House Cleaning
Founded: ~2014
Headquarters: Morden, London SM4
Business model: Direct cleaning company
Services: 8+ cleaning services
Trustpilot rating: ⭐ 4.0 (870+ reviews)
Google/Aggregate: ⭐ 4.1
EOT guarantee: 7 days (re-clean)
EOT starting price: ~£199+ (1-bed est.)
Unlike large platforms like Fantastic Services or eMop, Happy House operates as a direct cleaning company rather than a marketplace. They recruit, train, and manage their own cleaning teams. This generally means more control over quality — and their regular domestic cleaning reviews reflect that, with many clients praising specific named cleaners like Slawek, Yani, and Ginka for consistent, reliable service.
Their 7-day re-clean guarantee is a genuine differentiator on paper — most competitors max out at 72 hours. They also provide all equipment and products for end of tenancy cleans, follow an agency-approved checklist, and cover all London boroughs. The question, based on what reviewers report, is whether the end of tenancy service matches the quality of their regular domestic cleaning.
What Public Reviews Say About Happy House's End of Tenancy Service
Happy House has plenty of positive reviews — particularly for regular cleaning and carpet services, where named cleaners receive consistent praise. However, when we analysed reviews specifically about end of tenancy bookings, some concerning patterns appeared. The themes below are drawn from publicly available reviews on Trustpilot, Bark, and Yell.
Cash payment demands before service
Source: Trustpilot ↗Multiple Trustpilot reviewers report being asked to pay in full and in cash before the cleaning even begins. While some accepted and still had a good experience, others flagged this as a red flag and cancelled the booking. One reviewer noted that upon refusing cash, the company then offered card payment — suggesting flexibility exists but isn't offered upfront.
Guarantee difficult to enforce in practice
Source: Trustpilot ↗Despite advertising a 7-day re-clean guarantee — one of the longest in London — some Trustpilot reviewers describe difficulty actually using it. One tenant who tried to invoke the guarantee for a missed area was initially told they were wrong, then offered a £10 refund after extensive back-and-forth, rather than a re-clean.
Compensation offered in exchange for review changes
Source: Trustpilot ↗At least one Trustpilot reviewer reports that after leaving a negative review, they were contacted by the company's digital marketing team and offered £25 — later raised to £50 — specifically to change or remove their review. The reviewer described this as revealing about the company's approach to quality control.
Fewer cleaners sent than agreed
Source: Trustpilot ↗Reviewers across Trustpilot mention being quoted for a team of two cleaners but only one arriving on the day. In some cases the single cleaner performed well regardless, but the mismatch between what was agreed and what was delivered is a recurring concern, particularly for larger properties where team size affects quality.
Inconsistent EOT quality compared to regular cleaning
Source: Trustpilot / Bark ↗While the company receives strong reviews for regular domestic cleaning and carpet cleaning, end of tenancy specific reviews are more mixed. Several dissatisfied customers describe their EOT clean as resembling a regular clean rather than the deep, systematic clean expected for a move-out. Areas like hobs, behind appliances, and skirting boards are mentioned as being missed.
It's worth noting that Happy House has a 4.0 overall Trustpilot score across 870+ reviews, which indicates a generally decent service. Their regular domestic cleaning receives particularly strong feedback. However, end of tenancy cleaning is a higher-stakes service where the specific concerns above — cash payments, guarantee enforcement, and team sizing — carry more weight. If you've already decided to explore alternatives, the comparison below should help.
Why Tenants Look for Alternatives
End of Tenancy Cleaning Alternatives Compared
Ratings, pricing, and features at a glance. Prices shown are starting rates for a 1-bedroom flat (or smallest available package).
| Company | Trustpilot | From | Guarantee | Oven | Best For | |
|---|---|---|---|---|---|---|
 Our service | ⭐ 4.9 | ⭐ 4.8 312 reviews | £199 | 72 hours | ✅ | Deposit guarantee |
 | ⭐ 4.1 | ⭐ 4 870 reviews | £199+ | 7 days | ✅ | Long guarantee |
 | ⭐ 4.3 | ⭐ 4.6 49,250 reviews | £232 | 72 hours* | ✅ | Wide availability |
 | — | ⭐ 4.5 907 reviews | £200+ | 48 hours | ✅ | Excellent Overall |
 | ⭐ 4.7 | ⭐ 5 452 reviews | £210+ | 24 hours | ❌ | High Quality |
 | — | ⭐ 3.9 1,330 reviews | £162.7 | 48 hours | ✅ | Ease of Use |
Ratings and review counts last verified: 21 February 2026. Data sourced from Google Business and Trustpilot public profiles. Prices shown above are based on online calculators and data available on the company's website. In case no data was found an industry average was assumed. If you are the owner of one of the companies and would like to get the information corrected, contact us at [email protected]
Each Alternative at a Glance
Expand any provider below for a detailed breakdown of their service, pricing, and what public reviews say.
Fantastic Services
Why choose them
The largest cleaning platform in London by volume. Wide coverage and 72-hour guarantee (extendable for £19+). Strong brand recognition.
Pricing notes
Starting from around £232 for a 1-bed. Package discounts available when combining services. Membership club offers recurring savings.
Guarantee policy
48-hour standard guarantee, extendable to 7 days for an additional fee starting at £19.
What reviews praise
Wide availability, large team network, covers most London postcodes, strong brand presence.
What reviews mention as downsides
Platform model means variable cleaner quality between bookings. Some reviewers report difficulty obtaining full refunds.
Miss Maid
Why choose them
Premium positioning with experienced cleaners. Good reputation for thoroughness on larger properties.
Pricing notes
Starting from £200+ for a 1-bed. Higher price point but includes more services in the base package.
Guarantee policy
48-hour re-clean guarantee if issues are reported promptly.
What reviews praise
Thoroughness on larger properties, professional teams, good communication before and after the clean.
What reviews mention as downsides
Higher pricing than most alternatives. Some availability constraints in outer London boroughs.
Anyclean
Why choose them
Strong reputation with a perfect 5.0 Trustpilot score, though from a smaller review base. Good for straightforward properties.
Pricing notes
Starting from around £210+ for a 1-bed. Competitive rates for studio and smaller flats.
Guarantee policy
24-hour guarantee window — tighter than most competitors.
What reviews praise
Excellent review scores, responsive booking team, consistent quality based on available reviews.
What reviews mention as downsides
Shorter guarantee window. Smaller review base makes it harder to assess long-term consistency.
eMop
Why choose them
App-based platform with strong same-day availability. Good tech, transparent cleaner ratings system.
Pricing notes
Starting from £162.70 for a 1-bed. Dynamic pricing may vary by date and demand.
Guarantee policy
48-hour re-clean guarantee for end of tenancy bookings.
What reviews praise
Same-day availability, cleaner rating transparency, easy rebooking through the app.
What reviews mention as downsides
Dynamic pricing means costs can spike near month-end. Platform model means variable cleaner quality.
Which Alternative Is Best for You?
Depending on what matters most to you, here are our recommendations:
Magic Pro Cleaning
72-hour re-clean guarantee and direct team accountability. High deposit-back success rate.
Get a Quote →The Happy House Cleaning
7-day re-clean guarantee — the longest standard window we've found in London.
eMop
App-based platform with same-day availability even during peak periods.
Miss Maid
Premium teams experienced with 3+ bedroom houses and complex layouts.
Need End of Tenancy Cleaning in Your Area?
We cover all London boroughs and would love to help with your move-out cleaning. Some of the most common areas where we perform end of tenancy cleaning include Tower Hamlets, Merton (where Happy House is based), and Lambeth amongst others. We follow a strict letting agency approved checklist and would love to help if you're looking for an alternative.
Frequently Asked Questions About The Happy House Cleaning & Alternatives
Is The Happy House Cleaning good for end of tenancy cleaning?
The Happy House Cleaning is a London-based company with a 4.0 Trustpilot rating across 870+ reviews. They offer a 7-day re-clean guarantee — the longest standard guarantee we've found in London. Their regular domestic cleaning and carpet services receive consistently strong reviews. However, some end of tenancy specific reviews are more mixed, with occasional complaints about cleaning thoroughness and upfront cash payment requests.
Does The Happy House Cleaning include oven cleaning?
Yes, their end of tenancy cleaning page confirms free oven cleaning is included as standard in the service. This covers degreasing the inside and polishing exterior parts. Their checklist is agency-approved and covers all standard areas expected by letting agents.
How long is The Happy House Cleaning's guarantee?
They offer a 7-day re-clean guarantee, which is notably longer than most London competitors (who typically offer 24–72 hours). However, some reviewers on Trustpilot have reported difficulty actually enforcing this guarantee in practice, so it's worth confirming the exact terms before booking.
What is the cheapest end of tenancy cleaning in London?
Prices for professional end of tenancy cleaning in London typically start between £139–£210+ for a 1-bedroom flat. eMop offers some of the lowest starting rates at around £163, while Magic Pro Cleaning starts from £199 for a 2-bed flat. Be cautious of prices significantly below £120 — they often indicate minimum hour bookings or exclude key tasks.
Does The Happy House Cleaning require cash payment?
Some reviewers report being asked for upfront cash payment. However, the company also accepts card payments. If cash payment is a concern, clarify payment options when booking and request a card payment option upfront.
What happens if the cleaning isn't good enough and I lose my deposit?
This depends on the provider's guarantee policy. With Magic Pro Cleaning, the 72-hour re-clean guarantee means we'll return and fix any issues your landlord flags at no extra cost. The Happy House Cleaning offers a 7-day window. Always confirm the exact guarantee terms and get them in writing before booking, and take photos of the property after cleaning for your records.
Get your end of tenancy cleaning quote
Starting from £159 for a 1-bed flat. 72-hour re-clean guarantee included at no extra cost.
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