No Letting Go Checkout Inspections
No Letting Go is the UK's largest professional inventory company. If your letting agent uses No Letting Go for checkout inspections, you're dealing with clerks who are trained to ARLA Propertymark standards and whose reports are specifically designed to hold up in deposit disputes. Here's exactly what they assess, how they report it, and how to prepare so your deposit is protected.
Company Profile
Company Type
National inventory management service
Coverage
UK-wide — national network of local specialists
Clerk Training
ARLA Propertymark standards
Industry Memberships
ARLA Propertymark, AIIC
Awards
ESTAS Customer Service Award — shortlisted
Key Feature
Landlord Protection Guarantee (for agents)
Report Format
Written descriptions + photographic evidence
Services
Inventories, check-ins, mid-term inspections, check-outs, compliance
How a No Letting Go Checkout Works
The checkout follows a structured five-step process. Understanding each step helps you know what to expect and what to prepare for.
Comparison against the check-in inventory
The clerk works through the property using the original check-in report as the reference document. Every room, every item, and every fixture listed in the check-in is re-assessed at checkout. The same format and terminology is used so the two reports can be directly compared.
Room-by-room condition assessment
Every room is assessed systematically: walls, ceilings, floors, windows, fixtures, fittings, and the standard of cleanliness. The clerk notes any changes from the check-in condition — damage, marks, cleaning shortfalls, missing items, and maintenance issues. For a full breakdown of what gets checked, see our guide to what inventory clerks look for.
Written + photographic documentation
Each issue is described in writing using specific, descriptive language — not vague terms like 'not clean.' For example: 'grease residue to extractor fan filter and housing' or 'limescale build-up to base of chrome taps.' Photographs are taken alongside every written note, date-stamped for evidence.
Responsibility assignment
This is what makes No Letting Go's reports particularly useful in disputes. For every item that's changed since check-in, the report states whether the responsibility sits with the tenant, the landlord, or whether it's fair wear and tear. This takes into account the length of the tenancy and TDS guidance on what constitutes normal deterioration.
Overview section and report delivery
The report concludes with a property overview summarising the key findings across all rooms. The report is delivered electronically to the letting agent, and through them to both landlord and tenant. It's designed to be clear enough that if the case goes to adjudication, the adjudicator can follow the evidence without needing additional explanation.
What No Letting Go Focuses On for Cleaning
Cleaning is the most common dispute area at checkout. Here are the specific cleaning items No Letting Go clerks prioritise, based on their own published guidance and industry standards.
What standard was set at check-in
ALWAYS CHECKED
No Letting Go's own guidance emphasises that the check-in inventory should define the cleaning standard — whether 'domestically cleaned by the landlord' or 'professionally cleaned.' This is the baseline for the checkout assessment.
Oven, hob & extractor fan
ALWAYS CHECKED
Always inspected, always photographed. The clerk opens the oven door, removes racks, and checks the interior, glass, and all components. The extractor fan filter is inspected for grease. This is where the majority of kitchen cleaning deductions originate.
Bathroom fixtures & seals
ALWAYS CHECKED
Every tap, showerhead, shower screen, toilet, and bath is assessed for limescale, soap residue, and mould. Silicone seals and grout are specifically checked — mould here is not considered fair wear and tear unless there's no ventilation.
Behind and on top of appliances
COMMONLY CHECKED
Clerks check behind freestanding appliances where visible. The tops of wall-mounted cabinets are checked for grease and dust. This catches most DIY cleaners who clean what's visible but miss what's hidden.
Window tracks, frames & sills
COMMONLY CHECKED
Window tracks are checked in every room. Dead insects, dust, and dirt in tracks are noted and photographed. This is one of the most commonly missed areas in self-cleaning.
Cupboard and wardrobe interiors
COMMONLY CHECKED
Every cupboard and wardrobe is opened. Shelves, bases, and door backs are checked. Crumbs, sticky residue, or dust is noted.
Descriptive specificity in reports
ALWAYS CHECKED
No Letting Go trains clerks to write descriptions that are specific enough for adjudication. They avoid vague comments like 'not clean.' Instead: 'small crumbs to base, slight grease marks to back of oven' — clear, defensible language that tells an adjudicator exactly what was found.
If the check-in says "professionally cleaned" — you need a professional clean
No Letting Go's own guidance is clear: if a landlord had the property professionally cleaned before the tenancy started, they can insist on a professional clean at the end. The check-in report should record this. Landlords are advised to keep their cleaning invoices as evidence. If the check-in standard was "professionally cleaned," a DIY clean — no matter how thorough — may not be considered sufficient. The receipt from a professional clean matches the standard that was set.
How No Letting Go Reports Work in Deposit Disputes
If your landlord uses the checkout report to claim cleaning deductions from your deposit, here's why No Letting Go's reports carry significant weight in the adjudication process.
Independence gives reports more weight
No Letting Go operates independently from landlords and letting agents. In deposit disputes, adjudicators at the DPS, TDS, and mydeposits give more weight to independent third-party reports than those compiled by the landlord or agent directly.
Responsibility assignment helps adjudicators
Most inventory reports just note what's changed. No Letting Go's reports go further by explicitly assigning responsibility — 'tenant,' 'landlord,' or 'fair wear and tear.' This makes the adjudicator's job easier and makes the report's conclusions harder to overturn.
Landlord Protection Guarantee adds credibility
For agents using No Letting Go for both check-in and check-out, the Landlord Protection Guarantee means the reports are specifically structured to withstand adjudication scrutiny. The consistency between check-in and check-out formats makes comparison straightforward.
Specific descriptions survive challenge
Because No Letting Go clerks write specific descriptions rather than generic ones, their findings are harder to dispute. If the report says 'grease residue to extractor fan filter' with a close-up photograph, that's a finding you'd need counter-evidence (your own photos, a cleaning receipt) to challenge.
How to Prepare for a No Letting Go Checkout
Five steps that give you the strongest position when the No Letting Go clerk walks through the door.
Get a professional end of tenancy clean — and keep the receipt
No Letting Go's clerks assess to the standard that was set at check-in. If the check-in says "professionally cleaned," that's the bar you need to clear. A professional end of tenancy clean that covers ovens, extractor fans, behind appliances, and all the areas No Letting Go prioritises is the most reliable way to pass. Our teams are trained on their assessment criteria — see our cleaning standards.
Review the check-in inventory before checkout day
No Letting Go compares check-out against check-in item by item. Read your check-in report carefully. Note the cleaning standard described. Note any pre-existing issues that were recorded at check-in — those can't be charged to you at checkout.
Focus on the areas they always photograph
Oven interior. Extractor fan filter. Behind the fridge. Bathroom taps and fixtures. Shower screen. Grout and seals. Window tracks. Inside every cupboard. These are the areas that appear in virtually every No Letting Go checkout report. If you can only focus your time on some areas, these are them. Our cleaning checklist covers all of them.
Take your own photographs before the clerk arrives
Date-stamp them. Photograph every room, every surface the clerk will check. If the clerk notes something in the report that you believe was already there at check-in, or that you cleaned, your own photos are counter-evidence in any dispute.
Schedule the clean 1-3 days before, not the same day
Our 72-hour reclean guarantee means if No Letting Go's checkout flags cleaning issues, we can return to fix them before the deposit deduction process begins. But only if there's time between the clean and the inspection.
No Letting Go on mould disputes
No Letting Go's published guidance specifically addresses mould in bathrooms: if there's no window, ventilation should be installed — otherwise a claim for mould damage is unlikely to succeed at adjudication. Tenants are expected to use ventilation where it's available (extractor fans, windows) and to wipe down surfaces. Their clerks note the ventilation situation in their reports because they know adjudicators will ask.
Other Inventory Companies & Letting Agents
Not all properties use No Letting Go. See our guides for other inventory providers and specific letting agents:
Related Guides
Disclaimer: Magic Pro Cleaning is not affiliated with, endorsed by, or partnered with No Letting Go. The information on this page is based on publicly available information from No Letting Go's website, published guidance, and general industry knowledge. For official details about No Letting Go's services and processes, visit their website directly.
Trained on what they look for
Our cleaning teams know the assessment criteria used by No Letting Go and other major inventory companies. Every clean is built around passing checkout inspections.
Deni is a seasoned professional with over 10 years of experience in content marketing and vast knowledge in the cleaning business. He specializes in creating engaging content that drives growth and builds brand identity. Passionate about innovation, Deni believes in delivering value through impactful messaging and providing value to readers in a concise and comprehensive manner.
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