Our 72-Hour Reclean Guarantee
Every end of tenancy clean we carry out includes a 72-hour reclean guarantee. If your checkout inspection flags cleaning shortfalls within that window, we return to fix them at no additional cost. No arguments, no hidden conditions — just the specific items addressed before they become deposit deductions.
72hr
guarantee window
£0
cost for reclean
24–48hr
typical reclean turnaround
100%
of bookings covered
Why this guarantee exists: There's always a gap between when we clean and when the checkout inspection happens — usually 1-3 days. Most cleaning companies' guarantees expire before the inspection even takes place. Our 72-hour window is specifically designed to cover this gap, so you're protected when it actually matters: when the inventory clerk or letting agent walks through the property with a clipboard and camera.
How the Reclean Process Works
From the moment an issue is identified to the moment it's resolved — here's exactly what happens. The process is designed to be fast enough to resolve issues before deposit deductions are discussed.
Checkout inspection identifies issues
The letting agent or inventory clerk conducts the formal checkout. Their report flags specific cleaning shortfalls — for example, "grease residue on extractor fan filter" or "limescale on bathroom taps."
You send us the feedback
Forward the checkout report, agent's email, or written feedback identifying the cleaning issues. Photographs from the inspection are helpful but not required — the written report is sufficient.
We review and schedule
We review the specific items flagged against our original clean. If the items are genuine cleaning shortfalls (not pre-existing damage or wear), we schedule the reclean — typically within 24-48 hours of your request.
Team returns to address shortfalls
A team returns to the property to address the specific items identified in the checkout report. This is targeted work — they focus on exactly what was flagged, not a full re-clean of the entire property.
Issue resolved before deductions begin
The goal is to address everything before the deposit deduction process starts. Once the reclean is complete, the agent or clerk can re-inspect or confirm the issues have been resolved, protecting your deposit from cleaning-related deductions.
What's Covered — and What Isn't
Transparency is the point. Here's exactly what falls within the guarantee and what doesn't — so there's no ambiguity if you ever need to use it.
Covered
Cleaning shortfalls flagged in a checkout report
"Grease residue inside oven" / "Limescale on shower screen"
Areas missed or not cleaned to inspection standard
"Window tracks in bedroom 2 not cleaned" / "Behind fridge not addressed"
Issues identified by a letting agent in writing
Agent emails tenant: "The following cleaning items need attention before deposit release..."
Shortfalls identified by professional inventory clerks
No Letting Go, Inventory Base, or independent clerk checkout reports
Specific rooms or areas that fell below standard
If only the bathroom was flagged, we reclean the bathroom — no charge
Not Covered
Pre-existing damage or wear
Permanent limescale etching on glass, heat marks on worktops, scratched surfaces
Staining that has penetrated the material
Red wine stains absorbed into carpet fibres, rust stains in porcelain, dye transfer on grout
Issues caused after our clean
Tenant re-enters property, removals crew leaves marks, weather blows dust through open windows
Verbal complaints without formal inspection
"I think it doesn't look clean enough" without a checkout report or agent feedback
Requests outside the 72-hour window
Checkout inspection happens a week after the clean — the guarantee window has closed
Items not included in the original booking
Carpet steam cleaning, exterior window cleaning, or other add-ons not booked
Would This Be Covered? Real Scenarios
Click through these common situations to see exactly how the guarantee applies in practice.
Scenario 1
Scenario 2
Scenario 3
Scenario 4
Scenario 5
Scenario 6
COVERED
The inventory clerk flags limescale on the bathroom taps and grease on the hob
These are cleaning shortfalls identified within 72 hours via a formal checkout report. Our team would return to descale the taps and degrease the hob at no charge.
How Our Guarantee Compares
Not all end of tenancy cleaning guarantees are equal. Some expire before the checkout inspection even happens. For a broader comparison of companies, see our alternatives overview.
Magic Pro Cleaning
72 hours
Checkout report or written agent feedback
Free
Must be cleaning shortfalls, not damage or wear
Typical gig-economy platforms
24 hours
Varies — often customer complaint
Free (if offered)
Short window often expires before checkout inspection
Budget cleaning companies
None or 24 hours
N/A or any complaint
Free or partial charge
No guarantee means no safety net for deposit disputes
Premium/franchise cleaners
48–72 hours
Varies by franchise
Free
Terms vary between branches — check specifics
Why This Matters for Your Deposit
A reclean guarantee isn't just about cleaning — it's a direct line of defence in the deposit return process. Here's how each element connects.
The checkout report is the evidence
In any deposit dispute, the checkout report is the landlord's primary evidence for cleaning deductions. If the report flags issues and you have no way to fix them, those items become deduction ammunition. A reclean guarantee means flagged items get resolved before they become deductions.
The 72-hour window covers the inspection gap
Most checkout inspections happen 1-3 days after the clean. A 24-hour guarantee often expires before the inspection even happens. Our 72-hour window is specifically designed around this reality. For context on how long the deposit process takes, the sooner issues are resolved, the faster your deposit is released.
A cleaning receipt + reclean = strongest defence
The DPS, TDS, and mydeposits all consider professional cleaning receipts as strong evidence. A receipt that shows you hired professionals, combined with a reclean guarantee that demonstrates issues were addressed, is the strongest position you can be in if a dispute arises.
Prevents disproportionate claims
Landlords sometimes use minor cleaning shortfalls to justify a full-property cleaning deduction. If you can show that specific issues were identified and resolved through a reclean, the landlord can't claim the property needed an entirely new clean. This principle of proportionality in deposit deductions is central to how adjudicators decide disputes.
Schedule the checkout within 1–3 days of the clean
The guarantee works best when the checkout inspection happens within a day or two of our clean. This gives maximum time for any issues to be identified, reported, and resolved — all within the 72-hour window. If you know your checkout inspection will be delayed beyond three days, let us know when booking so we can advise on timing. Need a clean at short notice? See our same-day and last-minute bookings.
Related Guides
Every clean. Every booking. Guaranteed.
72-hour reclean guarantee on every end of tenancy clean. If the checkout inspection flags cleaning issues, we fix them — free.
Deni is a seasoned professional with over 10 years of experience in content marketing and vast knowledge in the cleaning business. He specializes in creating engaging content that drives growth and builds brand identity. Passionate about innovation, Deni believes in delivering value through impactful messaging and providing value to readers in a concise and comprehensive manner.
View all posts by Deni Ivanov →