OUR PROCESS

How We Work

From the moment you request a quote to the moment your deposit is released — here's exactly what happens at every stage. No surprises, no ambiguity. This is the full process behind every end of tenancy clean we carry out across London.

5 min

to book

3–7hr

typical clean time

7 days

a week availability

Same day

bookings accepted


Your Journey, Step by Step

Five phases from booking to post-checkout support. Click each phase to see the full detail.

PHASE 1

Book & Quote

PHASE 2

Before the Clean

PHASE 3

The Clean

PHASE 4

Quality Check

PHASE 5

Post-Checkout

Getting Your Quote & Booking

1–5 minutes

What we need from you

Four things: the property size (bedrooms and bathrooms), the cleaning date, the property condition (standard move-out or heavy soiling), and any add-ons you need (carpet cleaning, oven as a standalone, exterior windows). That's enough to quote accurately. You can book through our website, by phone, or via our chat — whichever is fastest for you.

How pricing works

Pricing is based on property size, not time. A 2-bed flat has a set price regardless of whether it takes four hours or five — the job is complete when the full checklist is done, not when a clock runs out. No hidden fees, no surprise charges after the clean. For a detailed breakdown, see our end of tenancy cleaning costs in London guide.

Confirmation

You receive a booking confirmation with the date, time window, team size, and a summary of what's included. We also send a reminder 24 hours before the clean with arrival details and a checklist of what you need to prepare.


What a Typical Clean Day Looks Like

Here's the approximate flow for a standard 2-bedroom flat. Larger properties scale proportionally — more team members, more time, same methodology.

Arrival

Team arrives within the confirmed time window. Equipment and products unloaded. Quick walkthrough to note any pre-existing issues.

First 30 min

0:00–0:30

Degreasers applied to oven, hob, and extractor fan. Limescale remover applied to bathroom fixtures. Products dwell while team sets up.

Hours 1–2

0:30–2:00

Kitchen deep clean (appliance interiors, behind fridge/cooker, all surfaces). Bathroom deep clean runs in parallel (all fixtures, grout, seals).

Hours 2–3

2:00–3:00

Bedrooms and living areas: all surfaces, windows (interior), skirting boards, wardrobes/cupboards inside and out, radiators, light switches.

Hours 3–4

3:00–4:00

Hallway, entrance, final floor clean (vacuum + mop). Any add-ons (carpet steam, exterior windows) run concurrently if booked.

Final 30 min

Team lead walkthrough against checklist. Key areas photographed. Shortfalls addressed. Property secured. You're notified the clean is complete.

This timeline is for a standard-condition property. Heavily soiled or neglected properties take longer — we'll flag this at the quoting stage if the property description suggests it. For details on how condition affects pricing, see our cost guide.


Team Size & Duration by Property

We match team size to property size. More people doesn't always mean faster — it means we can allocate specialists to wet areas while others handle bedrooms and living spaces simultaneously.

PROPERTY
TEAM
DURATION
COMMON SCENARIOS

Studio / 1-bed

2 cleaners

3–4 hours

Single tenants, couples, small flats

2-bed flat

2–3 cleaners

4–5 hours

Couples, sharers, family flats

3-bed house/flat

2–3 cleaners

5–7 hours

Families, HMOs, larger properties

4+ bed house

3–4 cleaners

6–8+ hours

Large families, multi-storey houses


Common Timing & Scheduling Questions

The questions we get asked most often about booking timing, availability, and how the clean fits around your move.

I'm moving out and cleaning on the same day — is that possible?

Can I book for tomorrow or even today?

What if my tenancy ends on a weekend?

The letting agent wants to inspect the same day as the clean — is that too tight?

I'm in a shared house — can you clean my room only?


We Cover All of London

Our teams operate across all 32 London boroughs and surrounding areas. Whether you're in a studio flat in Shoreditch, a three-bed house in Clapham, or a family home in Wimbledon — the process, the standards, and the guarantee are exactly the same.

See our full coverage map or browse all areas we serve.

Ready to book?

Five minutes to book. Professional teams across all of London. 72-hour reclean guarantee on every clean.

Deni Ivanov
Deni Ivanov

Content Strategist | Cleaning Enthusiast

Deni is a seasoned professional with over 10 years of experience in content marketing and vast knowledge in the cleaning business. He specializes in creating engaging content that drives growth and builds brand identity. Passionate about innovation, Deni believes in delivering value through impactful messaging and providing value to readers in a concise and comprehensive manner.

View all posts by Deni Ivanov