Cleaning Express vs Magic Pro Cleaning — Honest Comparison
Cleaning Express is a Canary Wharf-based cleaning company that's built a strong reputation across London — particularly in the South East. They're a certified London Living Wage Employer, carry £10 million in insurance, and do something most competitors don't: they send a supervisor to physically check every EOT clean against the checklist before signing it off. That's a genuine quality layer.
They're not the cheapest, and they'll tell you that themselves. But they're clearly focused on quality and staff welfare, which shows in their reviews — the same cleaner names appear across dozens of positive reviews over months and years, which is what happens when you pay people properly and they stay. Here's how they compare with us for your end of tenancy clean.
Cleaning Express
Magic Pro Cleaning
Head-to-Head: Full Comparison
Thirteen factors compared. Cleaning Express wins on quality systems (supervisor sign-off, staff recruitment, Living Wage), insurance, service range, key pickup, and local awards. We edge it on specialist focus, coverage breadth, and cancellation flexibility. The guarantee and pricing are effectively the same. Click any row for our take.
| Category | Cleaning Express | Magic Pro Cleaning | Edge |
|---|---|---|---|
| Reclean guarantee | 72 hours — triggered by inventory check issues | 72 hours — triggered by checkout report | Draw |
| Supervisor sign-off | Yes — a supervisor checks every EOT clean against the checklist before sign-off | Quality checked by team lead | CE |
| Insurance | £10 million comprehensive | Fully insured | CE |
| Trustpilot reviews | ⭐ 4.7 (400+ reviews) + 300+ Google reviews at 4.7+ | ⭐ 4.8 (312 reviews) | Draw |
| Living Wage Employer | Yes — accredited Living Wage Employer (£14.80/hr London Living Wage) | Above market rates | CE |
| Staff recruitment standards | Top 5% of applicants accepted; in-house training programme; new cleaners tested on management homes first | Trained EOT-specialist teams | CE |
| Pricing | From £190 (1-bed) — VAT, admin fees, and materials included | From £199 (studio/1-bed) | Draw |
| Service range | EOT, regular domestic, office, deep cleaning, carpet, after-builders, antiviral, handyman | End of tenancy cleaning only | CE |
| Coverage | All London areas (strongest in SE London / Greenwich) | All 32 London boroughs + surrounding areas | MPC |
| Key pickup from agents | Yes — cleaners can collect keys from your estate agent (within 10 minutes of property) | Flexible key handover arrangements | CE |
| Awards and recognition | Royal Greenwich Business Awards finalist (2019, 2020, 2022) | — | CE |
| Cancellation | £50 fee for changes or cancellations within 24 hours; same fee if cleaner can't access property | Flexible cancellation | MPC |
| Specialist EOT focus | Multi-service company with strong EOT offering | End of tenancy cleaning specialist — every job, every day | MPC |
About Cleaning Express
Cleaning Express is based in Canary Wharf in the Royal Borough of Greenwich. They've been operating across London for several years and have built their reputation on two pillars: treating their staff well and maintaining high quality standards through process (particularly the supervisor sign-off).
They're a certified London Living Wage Employer — meaning their cleaners are guaranteed at least £14.80/hr, independently calculated based on the actual cost of living in London. They state they only accept the top 5% of applicants, run an in-house training programme, and require new cleaners to clean the management team's own homes before starting customer work. That last detail is a nice touch — it's hard to imagine a company sending a poorly trained cleaner to their own boss's flat.
They've been shortlisted for the Royal Greenwich Business Awards in 2019, 2020, and 2022, which signals consistent recognition from their local business community. Their client list includes property management companies, letting agents, accountancy firms, law firms, schools, hotels, and restaurants — a broad commercial portfolio alongside the residential work.
Their insurance is £10 million — matching Cleaner Cleaner for the highest published figure in the London cleaning market. They cover stolen, damaged, or broken items during cleaning, and they provide VAT invoices on request — useful if you're a landlord claiming the cleaning as a business expense.
What Cleaning Express's Customers Actually Say
With 400+ Trustpilot reviews and 300+ Google reviews, there's a solid body of feedback. Here's what stands out.
Named cleaners consistently praised
Reviewers regularly name specific cleaners — Mariia, Mikhaiela, Rosangela, Anastasiia, Korina, Mihaela. When the same names appear across dozens of reviews over months and years, it signals genuine staff retention and consistent individual quality. This is a direct benefit of paying Living Wage — good cleaners stay.
EOT-to-regular conversion praised
Several reviewers describe booking Cleaning Express for an end of tenancy clean and then signing up for regular domestic cleaning afterwards. The fact that customers trust the company enough to continue using them is a strong endorsement — the EOT clean acts as a showcase for their ongoing service.
Management responsiveness highlighted
Multiple reviews praise the office team for being easy to deal with, responsive on rescheduling, and accommodating around holidays and changes. The management team clearly invests in customer communication — several Trustpilot replies are detailed and personalised, not template responses.
Professional standards and thoroughness
Reviewers frequently use words like "thorough," "detailed," "spotless," and "attention to detail." The supervisor sign-off process is mentioned in some reviews — tenants describing the property being checked before they were told the job was complete.
Congestion charge passed to customer
If your property is in a congestion zone, Cleaning Express passes the £15/day charge to you. This is clearly stated on their website and isn't unusual — many companies do this — but it's worth factoring into the total cost if you're in central London. See our pricing guide for more on hidden costs.
Strict cancellation policy
The £50 fee for cancellations within 24 hours — and the same fee if the cleaner can't access the property — is stricter than some competitors. A few reviews mention frustration around this, particularly when access issues were beyond the customer's control.
Regular cleaning cleaners don't bring products
For regular domestic cleaning (not EOT), cleaners travel by public transport and don't bring cleaning products or equipment — you need to provide your own. This doesn't apply to EOT cleans (products are included), but worth knowing if you're considering them for ongoing cleaning too.
Who Should Choose Which?
Both are direct companies with employed teams, 72-hour guarantees, and oven cleaning included. The difference is philosophy: Cleaning Express is built around process and staff welfare, we're built around specialist EOT focus.
Choose Cleaning Express if...
You value a supervisor sign-off on every EOT clean — an extra quality check before you see the results
You care about how the company treats its staff — they're a certified Living Wage Employer
You want £10 million insurance cover with published, transparent terms
You need your cleaner to collect keys from your estate agent (within 10 minutes of property)
You want to convert from an EOT clean to regular domestic cleaning with the same company
You're in South East London (Greenwich, Lewisham, Bexley, Southwark) — their strongest area
You value a company recognised by local business awards (Royal Greenwich finalist 3 times)
Choose Magic Pro Cleaning if...
You want a specialist team that does nothing but end of tenancy cleaning
You want the guarantee tied to the formal checkout report rather than general inventory issues
You want a 67-point checklist designed specifically around what inventory clerks photograph
You want flexible cancellation without a fixed penalty fee
You want date-stamped photos as standard for deposit dispute evidence
Disclaimer
The information on this page is based on publicly available data from Cleaning Express's website (cleaning-express.com), their Trustpilot and Google review profiles, FreeIndex, Bark, Yell, and other publicly accessible sources. All data was last verified on 20 March 2026. Pricing, guarantee terms, and service details may have changed since this page was last updated. We are not affiliated with Cleaning Express in any way. This comparison reflects our honest assessment as a competitor in the same market.
If you represent Cleaning Express and believe any information on this page is inaccurate or out of date, please contact us at [email protected] and we will update it promptly.
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